FAQ

How to Find your Viking Model & Serial Number.

How to find your Lynx Grill model number.

You can always give us a call at (801)464-0123 for more information on finding your Model or Serial number. Once you have that, head over to our Parts Finder to find the part you need to get your appliance back up and running.

Local Orders

You'll find that we are VERY FAST!

In fact, we will ship most orders (placed before 2:30 MST) the SAME DAY!

Custom Orders & Back Orders

Customers will be notified on the ETA for custom orders.
Back orders will be shipped out asap, but can sometimes have large lead times. Customers will be notified of extended lead times.

Kimball Appliance Parts is careful packing and using sturdy shipping cartons, not to mention our experienced parcel prep team, means it's rare that an order is lost or damaged. But the delivery folk can lose a package and their machines can mangle them from time to time. If that happens, Kimball Appliance Parts runs a quick trace if the package is lost. If we can't find it, we'll immediately send a replacement. If an item arrives damaged, report the damage and we'll correct matters to your satisfaction.

Kimball Appliance Parts is secured using the latest internet encryption, Secure Sockets Layer(SSL), to ensure a secure link between the client and the server. If you do not see a lock pad in the browsers address bar, like the picture below, then your connection may be insecure. If you would like to submit your credit card information over the phone, simply contact one of our representatives at (801)464-0123 and someone will assist you.

You can pay for your order by credit card (American Express, Discover, MasterCard, Visa or Google Pay).

Payment Methods

Companies may apply for terms by filling out the Credit Application. Upon approval, the company will be able to place orders using PO #s and pay by check, money order or bank transfer.

No! Any information you provide is used by Kimball Appliance Parts only to serve you in the best and most efficient way. We do not sell our mailing list to anyone. Period! For more information, please read our Privacy Statement.

Yes! If you see it on another website, in a catalog, or anywhere else, Kimball Appliance Parts will do everything we can to get if for you. Please contact us.

Yes! Please send us your companies Tax Exemption form and we can update your account to refelct tax exemption status.